Since we have not received any reply from you, we understand that you are not interested in this training and we are going to close your request as invalid.
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I think your sentence is grammatically correct although it sounds a bit stiff and long-winded.
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Dear Torsten,
Thank you for you reply it is helpful for me!
I changed this sentence to - Since I have not received a response from you, I can assume that this request is not relevant and will be closed.
Hope it sounds polite.
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Yes, that’s certainly better but the question is why you write this email in the first place. What exactly do you want to accomplish?
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It is notification why I’m closing employees requests.
I wrote a message to them and haven’t received any reply, so I need to inform them why these requests will be closed.
Full message :Dear …,
Since I have not received a response from you, I can assume that this request is not relevant and will be closed.
Please feel free to reopen it or create a new ticket.
Actual training you may find in Training Plan
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Why not simply write ‘Dear…, is your request still relevant or can I close it?’ If there is no response within 48 hours let the system close the request automatically. At the bottom of your message you can add the following line:
‘Please note that we will close your request if we don’t hear back from you within the next 48 hours. You will be able to re-open your request any time’.
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Thank you Torsten, I will use your advise!
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