Since we have not received any reply from you, we understand that you are not interested in this training and we are going to close your request as invalid.
2 Likes
I think your sentence is grammatically correct although it sounds a bit stiff and long-winded.
2 Likes
Dear Torsten,
Thank you for you reply it is helpful for me!
I changed this sentence to - Since I have not received a response from you, I can assume that this request is not relevant and will be closed.
Hope it sounds polite.
3 Likes
Yes, that’s certainly better but the question is why you write this email in the first place. What exactly do you want to accomplish?
2 Likes
It is notification why I’m closing employees requests.
I wrote a message to them and haven’t received any reply, so I need to inform them why these requests will be closed.
Full message :Dear …,
Since I have not received a response from you, I can assume that this request is not relevant and will be closed.
Please feel free to reopen it or create a new ticket.
Actual training you may find in Training Plan
3 Likes
Why not simply write ‘Dear…, is your request still relevant or can I close it?’ If there is no response within 48 hours let the system close the request automatically. At the bottom of your message you can add the following line:
‘Please note that we will close your request if we don’t hear back from you within the next 48 hours. You will be able to re-open your request any time’.
3 Likes
Thank you Torsten, I will use your advise!
2 Likes
Sure, please check this: advise vs. advice - #2 by Mordant
2 Likes