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  1. When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

Whether to complain about a product in writing or in person is a heated subject of much debate. Some people affirm that complaining in writing is more beneficial and help to resolve the problem in an effective way. Moreover, they point out that writing helps to avoid embarrassment and confrontation. However, despite the arguments, as far as I am concerned it is more preferable to complain about a product in person for several reasons.
Firstly, making complaint in person is more effective. It is indisputable that companies do not want to damage their reputation, which leads to less profits and consumption. According to research studies one negative opinion is equal to ten positive ones. So they mostly try to correct their mistakes and handle situations in favor of their customers. Moreover, they have specialists which help to fix the problem quickly. My neighbor’s experience may shed some light on it. Two weeks ago he bought a computer from the supermarket in our neighborhood. The computer malfunctioned after two months. He decided to go to the supermarket to find out and solve the problem. My neighbor was very pleased, as workers treated kindly and tried to fix the problem as quickly as possible.
Secondly, complaining in person is less time-consuming. On one hand, some people have difficulties to convey all the information about the problems deliver all details correctly. Therefore it is more time-consuming to describe the situation and problems. On the other hand, it takes a lot of time to get the response from the company. The companies have to deal with a large amount of customers. Hence, sometimes they might put off the complaint letters and delay the solution of the problem, rather than complaining in person helps to save a lot of time and find the solution in a short run.
To sum up, it is more beneficial and preferable to complain about the problem in person, as it helps to avoid delays, save a lot of time and resolve the problem with the help of the specialist. Moreover, companied try to provide favorable conditions to satisfy th needs of their customers and create a positive image.

TOEFL listening lectures: A university lecture by a professor of Paleontology

Hi Ani, I really liked your introduction and your first body paragraph, but your second body paragraph was a bit confusing and not as convincing as it would have been if you compared the two situations a bit more clearly. Still, your writing is very good with only a few grammatical errors. I would rate it a 4.5 out of 5.