Which of the following phrases is not a good way to greet a customer? …
(a) Hi, what is going on today?
(b) Good afternoon, sir. May I help you?
(c) Good morning. What do you want, madam?
(d) Good morning. What can I do for you, ma’am?
Which of the following phrases is not a good way to greet a customer? Good morning. What can I do for you, ma’am?
Correct answer: (d) Good morning. What can I do for you, ma’am?
Your answer was: [color=red]incorrect
Which of the following phrases is not a good way to greet a customer? Good morning. What do you want, madam?
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Have you programmed the wrong answer here? It seems that you have.
I would not consider “Good morning. What do you want, madam?” to be an appropriate or typical way to greet a customer.
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The rules of greeting customers have changed dramatically. You are not to say How can I help you? Or may I assist you??? The correct way now is to start a conversation with a special question.So, nowadays “what is going on?” sounds more appropriate than "can I help you ".Though it is very informal and should be used carefully.
Hi Guys,
Thank you for your replies. I am no way joking. Unfortunately, that’s how it is now in retail. As you may have notice, I answered your test question correctly, because I knew you would consider that sentence wrong. But from my own experience I can tell you that a sale-assistant must not greet a customer with “How can I help you/May I assist you?” any more. I used to work in a shoe shop for four years, a very prestigious brand name too, so I am not making it up. I was surprised when I was told not to use those phrases at all. A person who was caught saying it three times in a row would be punished (housekeeping mainly, but if you were a “serious offender”, you could lose you commission and then your job as you refused to follow the policy. I also completed a course in Business Management here in Sydney where we had a special subject called Customer Service Strategy. The new rules are no “May I help you??? “As the usual answer is" No, thanks, I am just looking”, it is pointless. So, you have to start a conversation with a neutral (WH) question that requires an open answer. At the same time, as I mentioned in my previous message, of course you have to consider the age of the customers, and certainly not everyone should be approached by How is it going? " Waz’up?" I believe comes from Bronx, so you are to work there, keep it up!!! :) “How are you?” is timeless!!! :):)Thank you.
I so much knew you would assume it was Australian!!! Well, I must admit, forgive me Austrlians, nothing much is invented here when it comes to business managment.Everything is borrowed from (guess where??:)- that’s right-Mother England, like it has been for over two centuries:):)They also are quite influenced by The US of course.So, the tendency was not Australian.
Anyway, I am all in favour of the traditional language and that’s why I am here. I am so happy I have discovered this website.Having lived in Australia for four years, I finally can improve my language skills rather then permanently damage them.
Thank you very much.
I live in Australia, but I’m of Russian background. I am truly happy that I can communicate with the people who have the same passion for the language.Nobody in Sydney had been able to answer my questions before I found this website.So, hopefully, I can finally improve my English.:):) Thank you once again for helping me. The site is soooo interesting that I spend hours here!!! I absolutely love it, and I have told all of friends about it. Great stuff!!!
I’m curious about the decision to continue to include “What do you want, madam?” as one of the supposedly good ways to greet a customer…
I see that the original version of this test has changed: The response “Good morning. What can I do for you, ma’am?” is no longer included as being the wrong way to greet a customer. (In fact, it’s no longer there at all. It could have been included as one of the three acceptable greetings, though.)
However, I still think option D (“Good morning. What do you want, madam?”) would normally not be an appropriate way to greet a customer in an average retail sales context. Since this test claims that option D is one of the three good ways to greet a customer, perhaps Torsten or Alan will be good enough to explain to me and the learners on this site what sort of shop they think such a greeting would be appropriate in.
Or is this simply a situation in which you tried to repair this test but did not manage to repair it the right way?
Anyway, your test now proclaims that “Hi, what is going on today?” is the one and only inappropriate greeting. Was that really your intention???
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[size=75]“Don’t tell your friends about your indigestion. ‘How are you’ is a greeting, not a question.” ~ Arthur Guiterman[/size]
I agree completely! I’d simply say ‘Goodmorning, what are you looking for?’
Ofcourse, you can greet the Queen of England with ma’am! However whenever Prince Charles appears on television and I look at his ears, it makes me want to fly. I haven’t tried it so far, because I think if I would jump of my roof, I would be… well, you know.
Never make assumptions, just keep it simple and interesting, remember? If you don’t you’ll become boring! Now I’ll make a real fair assumption. Where was she when her language was being so badly damaged? Probably here on this forum! I mean, you are always the one who says: ‘Oh, I’m sorry, I must have misread your message.’
As far as I’m concerned there’s only one person who takes people’s messages seriously. The rest is negligible quantity!
Yes, greeting a customer with “What do you want?” runs a huge risk of sounding rude.
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[size=75]“How glorious a greeting the sun gives the mountains!” ~ John Muir[/size]
I would say: How may I help you? or Are you looking for anything in particular? (when you notice customer is sure he can buy something in your shop, but doesn’t seem to find it)
Retail managers normally attempt to delete the phrase “Can I help you?” from their salespeople’s repertoire of standard things to say to a customer who has just entered a store. The reasons managers try to do that are: (1) it’s a yes/no question, (2) it’s a very commonly used phrase, and thus (3) the customer usually responds with the equally common “No, I’m just looking”. Customers have heard “Can I help you” so often that the “No” response is practically automatic.
However, “Can I help you?” continues to be uttered by countless sales people to countless customers – much to the dismay of management. lol
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[size=75]“I like conventions. I like meeting and greeting. I’m perched on that edge where I’m getting more attention than I quite know what to do with, though.” ~ Laurell K. Hamilton[/size]
“Are you looking for anything in particular” is still a yes/no question. Managers generally encourage sales people to avoid yes/no questions in the initial approach.
However, I have never met a manager who would encourage a salesperson to greet a customer by saying “What do you want?” – despite the fact that that is an open-ended question. In fact, a salesperson who regularly “greeted” customers that way in my neck of the woods would most likely quickly find himself/herself unemployed.
By the way, it is quite normal to address older women as ma’am here in the US. However, madam would definitely not be the norm here. In a greeting situation in a shop, a salesperson’s use of “madam” would likely strike the customer as being weird.
Anyway, after this flurry of posts, I wonder whether this test will now finally get properly fixed.
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[size=75]“School’s a weird thing. I’m not sure it works.” ~ Johnny Depp[/size]
Business Idiom in English, Intermediate level
