Hello vs. Dear Sir/Madam as email salutation

English as a Second Language English Vocabulary, Grammar and Idioms
1

Hi,

I’m going to write an email concerning the status of my order at the online shop. Is it acceptable to use “Hello” as salutation or “Dear Sir/Madam” is more polite?

2

“Dear Sir/Madam” is more polite - though maybe overly formal, while “Hello” sounds more friendly. I think either one would be fine in your case.

3

Thank you, Luschen!