Expression: "Yes, I'll hold"

English as a Second Language English Teacher Explanations (ESL Tests)
1

English Language Tests, Intermediate level

ESL/EFL Test #724 [color=blue]“Real Life: Talking on a Business Phone (1)”, question 3

Hi. Can I speak to Roberta Stafford please? …

(a) Sure. Can I tell her who is calling?
(b) Sure. I’ll tell her that you called when she gets in.
(c) Yes, I’ll hold.

English Language Tests, Intermediate level

ESL/EFL Test #724 [color=blue]“Real Life: Talking on a Business Phone (1)”, answer 3

Hi. Can I speak to Roberta Stafford please? Sure. Can I tell her who is calling?

Correct answer: (a) Sure. Can I tell her who is calling?
[size=200]_________________________[/size]

sorry, but i can’t understand what " Yes,I’ll hold"mean.Could you help me please?

2

.
Hold = wait at one end of a telephone call until the called person comes to the phone at the other end.
.

3

Hi! Why “Sure. I´ll tell her that you called when she gets in” is not correct? Best regards!

4

Because the speaker does not realise she isn’t in and an explanation is required.
The “sure” at the start indicates that he can speak to her.

if she wasn’t in, the correct response would have to be something like.
“I’m sorry but she’s not here at the moment, however I’ll tell her that you called when she gets in.”

5

Hi. Can I speak to Roberta Stafford please? …

(a) Sure. Can I tell her who is calling? [color=blue]not correct
Sure[color=blue], can I tell her who is calling? [color=blue]correct

6

Sure. Can I tell her who is calling? - correct.
Sure, can I tell her who is calling? - correct.