Hi dear trainers,
here is the test all of the participants, excepting Oleg, sat on Friday, Jan 8.
Task 1: Please choose the right word from the list below to fill each of the gaps in the following telephone conversation:
Kim: Am I (a) ………to Mr. Scott?
Linda: I’m (b) …not - he’s just left the office. I’m his secretary. If you could just hang © … a moment, I’ll see if he is still in the building.
Kim: No, don’t do that. I’m (d)………long-distance, and you know how expensive that is.
I’ve already spent a fortune – your (e) ………seemed to be having difficulties (f) …….me to the right number – she kept me waiting for over five minutes!
Linda: I’m ……about that. She’s new here and hasn’t got used to the (h)……yet. Would you like me to ask Mr. Scott to call you (i)……when he returns? I’m sure he would be (j) to do so.
Kim: No that’s alright. I’ll try again in an hour or two. But I would be (k)……. if you could give me his (l) ……………number so that I can get straight (m)………to him next time.
Linda: Of course. It’s 509 or, if you cannot reach him (n)……….that number, you can try. ….
Kim: Could you speak (o) ……….please. I can hardly hear you!
Linda: I said try 509 or, if he’s not there, 511.
Kim: Thank you. Goodbye.
Choose these words: extension, sorry, up, through, under, back, on, happy, afraid, grateful, calling, connecting, speaking, operator, switchboard
Task 2:
Please look carefully at the letter below, translate the German words in brackets, decide whether you have to use present perfect or past simple (only in one sentence) and then answer the following following questions:
- Which firm does Mr Matthews work for, i.e. which firm is the sender of the above letter? Which firm does Ms Leigh work for, i.e. which is the recipient of the letter?
- Mr. Matthews uses a number of abbreviations in his letter. Which is which?
- The abbreviation showing that his letter is accompanied by other material is……
- The abbreviation showing that Ms Leigh must already have written him a letter is……
- The abbreviation that tells Ms Leigh what Mr Matthews is writing to her about is……
- Mr. Matthews knows whom he is writing to. How do you begin a letter if you do not know whether you are writing to a man or a woman?
a) Ladies and Gentlemen!
b) Dear Sirs and Madams
c) Dear Gentlemen and Ladies,
d) Dear Sir / Madam,
Autoparts plc,
12 Industry Road,
Dagenham,
ESSEX.
6 May 1997
United Garages Ltd.,
34 High Street,
Leyton,
LONDON, E10 3MW.
Your ref.: Le.
Dear Ms Leigh,
Re: Order No. 4962
Thank you for your letter of 28 April 1997.
We were very sorry to hear that the last (Lieferung) of fog lamps which you received from us contained a number of defective goods. Our quality standards are high, so that we rarely have (Beschwerden) of this kind from our dealers. This makes the problems with your (Auftrag) all the more regrettable.
If you send the defective goods back to us, we will be happy to replace them (sofort) at no extra cost to your firm. Alternatively, we can credit the cost of the defective parts to your (Konto).
We would like to (uns entschuldigen) for any (Unannehmlichkeit) that may (have been caused or was caused?).
-2-
Yours sincerely,
J.Matthews
Sales Manager
Encl. : A statement of account.
Task 4:
Six reasons for complaints. In English, please
- Half of the chips are fehlerhaft.
- The Lieferung hasn’t arrived yet.
- Ten vases were beschädigt.
- Why are the chips no longer lieferbar.
- The Verpackung was damaged.
- The systems are unzuverlässig
Task 5:
Translate the verbs in brackets. Pay attention to the correct tense form!
Kathy Stevens is 23 years old and (wohnt) in Boise in the USA. She is an office junior at Wilson USA Ltd. She (verließ) the school at the age of 16 GCESs in English, maths, geography, German, history and art and now she (hat sich entschieden) to attend a part-time course in Business Administration at Boise College nearby. Wilson normally (bevorzugen) to train their employees themselves for the specific jobs they must do in the firm but as they (glauben) that what she (gerade lernt) (wird sein) of use to her at work she is given time off to attend the course.
Good luck!
Regards
Roberto