customer retention vs. customer relations

English as a Second Language English Vocabulary, Grammar and Idioms
1

I understand that these two terms are connected to each other: ‘customer retention’ and ‘customer relations’. Can ‘customer retention’ be an element of ‘customer relations’? In other words, is the ‘customer relations’ a more general term than ‘customer retention’?

Many thanks,
Torsten[YSaerTTEW443543]

TOEFL listening lectures: A lecture from a life sciences class (3)[YSaerTTEW443543]

2

Hi Torsten,

They are related to one another in the sense that if ‘your customer relations’ is effective and they like you, it follows that they will be retained/kept as loyal customers (customer retention).

Alan