Please correct my letter to a company. Thank you indeed.
Subject: Distillation Column Model EP-59
I am Aput from X University and writing this letter in regards to the Distillation Column, Model: EP-59 which our University bought it some years ago.However, last week when we were reinstalling the device we encountered an unusual error during startup. After powering up the device, a “PRESS ENTER” appears in the display. We press the ENTER bottom on the front panel but the instrument do not startup. I look forward to hearing back from you regarding how we can best solve this matter and eliminate a reoccurrence in the future.
According to the device’s instruction manual, this version of the instrument could be connected to the computer for controlling the test run.
I just have a few questions beforehand:
How can we get the protocols and what are the parameters of port connection for this device?
Do you have any dealers/representatives in our country from them we can get the necessary equipment for computer connection and control?