Correct me

Hello friends

Please correct my letter to a company. Thank you indeed.

Subject: Distillation Column Model EP-59

Dear Sir/Madam

I am Aput from X University and writing this letter in regards to the Distillation Column, Model: EP-59 which our University bought it some years ago.However, last week when we were reinstalling the device we encountered an unusual error during startup. After powering up the device, a “PRESS ENTER” appears in the display. We press the ENTER bottom on the front panel but the instrument do not startup. I look forward to hearing back from you regarding how we can best solve this matter and eliminate a reoccurrence in the future.

According to the device’s instruction manual, this version of the instrument could be connected to the computer for controlling the test run.

I just have a few questions beforehand:
How can we get the protocols and what are the parameters of port connection for this device?

Do you have any dealers/representatives in our country from them we can get the necessary equipment for computer connection and control?

Thank you very much.

Sorry for the delay, hopefully this is not too late.