Undoubtedly, most of companies seemed the profit that they earn as the first priority when looking back whether they are the most profitable company in the world. However, there are a rising numbers of people noticing that judging whether this company is worth trusting not just based on how much money it makes but for other reasons, like the customer service, the productive quality and the social donation.
First, the customer service influence the loyalty of the customers. When a company provide its buyers with the satisfying and surprising services, it can intensify the root of trust to the company and customers are more willing to give high scores on comments, which attract more people to shop and purchase. Once, I waited for one hours for my meal because they missed my order. However, the servicer apologized genuinely and treated me a dessert. After that, I still grab a bite at that restaurant.
In addition, the quality of production makes less loss. When the customer buys the broken products or goods, the company will have to make the extra to reimburse the mistake. Besides, the worser quality the company makes, the more problems each department have. That is, the different departments do not collaborate and generate well. It ends up making the negative results. Therefore, the company needs to spend much cost to re-build the regime or recruit the new blood, which cause the financial outflow and a great loss.
Lastly, going greens add up the good reputation. Nowadays, more and more people call for eat clean, use green and keep environmental-friendly. Making the product which leads to less harm to our vulnerable Earth is a crucial consideration. Hence, the company have to spend much more expense to invent and design the eco-friendly products that appeals to the customers. On the contrary, if the company only do anything that make a profit, it may not donate money to do something costly. It will lose some extension of customers.
In summary, that the company only does anything make a profit might lose more customers and money. The company should rivet the attention to enhancing their service that catch customers’ heart and make sure their quality of productions that reduce their financial loss. What’s more, they also need to published goods that are eco-friendly to follow up the trend.