Business letter: I would like to inform you that our call center will publish...

English as a Second Language English Vocabulary, Grammar and Idioms
1

I need to send letter to my work mate to announce them that our call center will publish and I need their assist to make a simulating study to evaluate call center agent

Please correct below letter
Dear , my collage
I would like to inform you that our call center will publish nearly , before launch there is a simulating period , where call center agent are exposed to contacts simulating the real operation and all possible scenarios and all calls will be record the purpose of that is evaluate our agent performance
I appreciate your participate in this simulation, I am waiting your cooperation my number is (XXXX ) :?:

2

Hi,

I’ve made some suggestions in CAPITAL letters:

[i]Dear COLLEAGUE,

I would like to inform you that our call center will SHORTLY BE PUBLISHING SOME INFORMATION. Before THE launch there is WHAT IS CALLED A PERIOD OF SIMULATION. THIS IS where call center agentS are exposed to contacts simulating the real operation and all possible scenarios and all calls will be recordED. The purpose of that is TO evaluate our agentS’ performance
I WOULD appreciate your participatION in this simulation.

I LOOK FORWARD TO your cooperation IN THIS EXERCISE.

MY TELEPHONE number is (XXXX).
[/i]

Alan