The ..... and attitude of these service personnel is critically important: the way that complaints are dealt with can mean the difference between keeping and losing customers or between making and destroying the company's reputation. (*) disposition (*) exposition (*) imposition (*) supposition
This is a companion discussion topic for the original entry at https://english.best/questions/11533,the-___-and-attitude-of-these-service-personnel-is-critically-important-the-way-that-complaints-are-dealt-with-can-mean-the-difference-between-keeping-and-losing-customers-or-between-making-and-destroying-the-companys-reputation/