I disagree that face-to-face communication is better than other types communications, such as letters, e-mail, or telephone calls. I believe that each of the communication methods have advantage and disadvantage.
Face- to-face is the communication that they sit together and talk directly. This communication has benefit that both parties completely clear any topics or problems and come up with a solution to the problems together. However, the conclusion is only words and there are no any evidences to reference in the future. Other types of communications such as letters and e-mail are well equipped with evidences and supporting documents. Furthermore, the conclusion between both parties is official because there is e-mail or letters for reference. In addition, it has advantages in the future because letters and e-mail record all evidences. If we would like to lean about the previous case, we could find at e-mail or letters.
On the other hand, face–to-face communication, both parties have to control their emotion .It is easy to quarrel with each other if they don’t meet theirs satisfaction. Moreover, sometimes they don’t meet with a reasonable conclusion and miss a chance to find others solutions or sources because they have to make a decision immediately. Communications via letters, e-mail or telephone calls both parties avoid quarreling and they can hammer out a compromise.
All in all, face- to-face communication is useful for both parties discussing problems directly but other communications such as letters, e-mail and telephone calls are better in many ways.
TOEFL listening discussions: A conversation between a research professor and a student