As the number of people who purchase machines and various technologies has increased, providing them with nice after services can give the good image of a company to the public. However, if I get a poor service or my machine does not function well, I would complain in person. This is because I can explain about problems in a more effective way by talking in person. Furthermore, I can save my time since I can get a service more quickly.
First of all, I can communicate more effectively with clerks by talking to them in person. When I ask for the better quality of service and complain about the poor quality of my machine via letter, I cannot express my feeling completely since I don’t talk with them in person. However, if I complain in person, clerks will understand my problems more effectively my seeing my facial expression or gesture. As a result, they will try to offer a better service to me.
Second of all, talking in person makes me save my time since I can a faster service. If I complain in writing, it usually takes more time to get a service I needs. On the other hand, if I make a complaint in person, I can receive a quicker service. To be more specific, a few years ago, I ordered some dishes and they were broken when I got it. I complained about the flaw by sending an email to the company. However, I got a reply 10 days later, which made me angry. However, when my laptop got broken, I just went to the service center to get it fixed. At that time, a mechanic fixed it in a few hours.
In conclusion, even though there are many way to complain about malfunctioning or flaws, I would like to visit a service center and complain in person since I can talk about my problems in a more effective manner, using gestures and facial expression. Furthermore, I can get a faster service.
TOEFL listening discussions: A conversation between a bookstore sales clerk and a student